Terms of Service

1. Acceptance of Terms

Welcome to Cyber Echo. These Terms of Service ("Terms") govern your use of our website located at cyber-echo.com (the "Service") operated by Cyber Echo.

By accessing and using our Service, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

2. Description of Service

Cyber Echo provides professional web design and development services, including but not limited to:

• Custom website design and development
• E-commerce solutions
• Search engine optimization (SEO)
• Website maintenance and support
• Digital consulting services

Our services are provided to businesses and individuals seeking professional web presence solutions. Specific service details are outlined in individual service agreements.

3. User Accounts and Registration

3.1 Account Information

When you create an account or engage our services, you must provide accurate, complete, and current information. You are responsible for safeguarding any passwords or access credentials.

3.2 Account Responsibility

You are responsible for all activities that occur under your account. You must immediately notify us of any unauthorized use of your account or any other breach of security.

3.3 Account Termination

We reserve the right to terminate accounts that violate these terms or for any other reason at our sole discretion.

4. Acceptable Use Policy

You agree to use our Service only for lawful purposes and in accordance with these Terms. You agree not to use the Service:

4.1 Prohibited Activities

• In any way that violates applicable laws or regulations
• To engage in any fraudulent, abusive, or harmful activities
• To impersonate or attempt to impersonate Cyber Echo or its employees
• To interfere with or disrupt the Service or servers
• To attempt to gain unauthorized access to any part of the Service
• To transmit or upload malicious code, viruses, or harmful content

4.2 Content Standards

Any content you provide through our Service must be:

• Accurate and not misleading
• Lawful and not infringing on third-party rights
• Appropriate and not offensive or harmful
• Compliant with applicable regulations and standards

5. Intellectual Property Rights

5.1 Cyber Echo's Rights

The Service and its original content, features, and functionality are and will remain the exclusive property of Cyber Echo and its licensors. The Service is protected by copyright, trademark, and other laws.

5.2 Client Content

You retain ownership of any content you provide to us for use in your projects. By providing content, you grant us a non-exclusive license to use it for the purpose of delivering our services.

5.3 Work Product

Upon full payment for services, clients receive ownership rights to custom work product created specifically for them, subject to any third-party licensing restrictions.

5.4 Portfolio Rights

Cyber Echo reserves the right to display completed work in our portfolio and marketing materials, unless otherwise agreed in writing.

6. Service Agreements

6.1 Project Scope

Specific project details, deliverables, timelines, and costs are outlined in individual service agreements or project proposals.

6.2 Client Responsibilities

Clients are responsible for:

• Providing necessary content and materials in a timely manner
• Reviewing and approving work within agreed timeframes
• Providing feedback and approvals as outlined in project agreements
• Maintaining backup copies of important data

6.3 Project Changes

Changes to project scope may result in additional costs and extended timelines. All changes must be agreed upon in writing.

6.4 Project Delays

Cyber Echo is not responsible for delays caused by client unavailability, late content provision, or factors beyond our reasonable control.

7. Payment Terms

7.1 Pricing

Service pricing is outlined in individual quotes and agreements. All prices are in GBP unless otherwise specified.

7.2 Payment Schedule

Payment terms vary by project type:

• One-time projects: Typically 50% deposit, 50% on completion
• Ongoing services: Monthly billing in advance
• Custom arrangements may be agreed upon in writing

7.3 Late Payments

Late payments may result in:

• Suspension of services
• Late payment fees as outlined in service agreements
• Legal action to recover outstanding amounts

7.4 Refunds

Refund policies are outlined in individual service agreements. Generally, work completed to date is non-refundable.

8. Privacy

Your privacy is important to us. Please review our Privacy Policy, which also governs your use of the Service, to understand our practices.

8.1 Data Protection

We are committed to protecting your personal information and complying with applicable data protection laws, including GDPR.

8.2 Confidentiality

We maintain strict confidentiality regarding client information and project details, except as required by law or as agreed in writing.

9. Disclaimers

9.1 Service Availability

While we strive for continuous availability, we do not guarantee that our Service will be uninterrupted, timely, secure, or error-free.

9.2 Accuracy of Information

The information on our website is provided on an "as is" basis. We make no representations about the accuracy, reliability, completeness, or timeliness of the material.

9.3 Third-Party Services

Our Service may contain links to third-party websites or services. We are not responsible for the content, privacy policies, or practices of any third-party sites.

9.4 Results Disclaimer

While we use industry best practices, we cannot guarantee specific results from our SEO, marketing, or other services, as results depend on many factors beyond our control.

10. Limitation of Liability

To the maximum extent permitted by applicable law, Cyber Echo shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses.

10.1 Maximum Liability

Our total liability to you for any damages arising from or related to this agreement shall not exceed the amount paid by you to Cyber Echo in the twelve (12) months preceding the event giving rise to such liability.

10.2 Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, or government actions.

11. Termination

11.1 Termination by Either Party

Either party may terminate ongoing services with 30 days' written notice. One-time projects are governed by their specific agreements.

11.2 Immediate Termination

We may terminate your access to our Service immediately, without prior notice, for:

• Breach of these Terms
• Non-payment of fees
• Illegal or harmful activities
• Any reason we deem necessary to protect our business

11.3 Effect of Termination

Upon termination:

• Your right to use our Service ceases immediately
• Outstanding payments become due immediately
• We may delete your data and discontinue your access
• Provisions that should survive termination remain in effect

12. Governing Law and Jurisdiction

These Terms shall be interpreted and governed by the laws of England and Wales, without regard to conflict of law principles.

12.1 Jurisdiction

Any disputes arising from these Terms or our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12.2 Dispute Resolution

We encourage resolving disputes through direct communication. If necessary, disputes may be resolved through mediation before resorting to litigation.

12.3 Severability

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

13. Contact Information

If you have any questions about these Terms of Service, please contact us: