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Privacy Policy

How we collect, use, and protect your personal information

Last updated: August 27, 2024 GDPR Compliant

Quick Navigation

  • Introduction
  • Information We Collect
  • How We Use Information
  • Information Sharing
  • Data Retention
  • Your Rights
  • Cookies
  • Security
  • Changes to Policy
  • Contact Us

1. Introduction

Cyber Echo ("we," "our," or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website cyber-echo.com (the "Service") operated by Cyber Echo.

This policy applies to all visitors, users, and others who access or use our Service. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

Key Points:

  • We are fully GDPR compliant
  • We only collect data necessary for our services
  • You have full control over your personal data
  • We never sell your personal information

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Fill out contact forms on our website
  • Subscribe to our newsletter
  • Request information about our services
  • Communicate with us via email or phone

This personal information may include:

  • Name and contact information (email address, phone number)
  • Company name and job title
  • Project requirements and preferences
  • Any other information you choose to provide

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing activity, including:

  • IP address and location data
  • Browser type and version
  • Operating system
  • Pages visited and time spent on each page
  • Referring website addresses
  • Device information (screen size, device type)

2.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. For detailed information about our cookie usage, please see our Cookie Policy.

3. How We Use Your Information

We use the information we collect for legitimate business purposes, including:

3.1 Service Provision

  • Responding to your inquiries and providing customer support
  • Processing and fulfilling service requests
  • Communicating with you about our services
  • Providing project updates and deliverables

3.2 Website Improvement

  • Analyzing website usage to improve user experience
  • Monitoring and analyzing trends and usage patterns
  • Troubleshooting technical issues
  • Enhancing website security and performance

3.3 Marketing Communications

  • Sending newsletters and marketing communications (with your consent)
  • Providing information about new services or updates
  • Conducting market research and surveys

3.4 Legal Compliance

  • Complying with applicable laws and regulations
  • Protecting our rights and interests
  • Preventing fraud and abuse

4. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in operating our website and conducting business, including:

  • Website hosting and maintenance providers
  • Email marketing platforms
  • Analytics services (Google Analytics)
  • Customer support tools

These providers are contractually obligated to keep your information secure and use it only for the purposes we specify.

4.2 Legal Requirements

We may disclose your information if required to do so by law or in response to:

  • Court orders or legal processes
  • Requests from law enforcement agencies
  • Protection of our rights, property, or safety
  • Investigation of fraud or other illegal activities

4.3 Business Transfers

In the event of a merger, acquisition, or sale of our business, your information may be transferred to the new owner, subject to the same privacy protections.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law.

5.1 Retention Periods

  • Contact inquiries: 3 years from last contact
  • Newsletter subscriptions: Until you unsubscribe
  • Project-related data: 7 years for business records
  • Website analytics: 26 months (Google Analytics default)

5.2 Data Deletion

When personal information is no longer needed, we securely delete or anonymize it. You can also request deletion of your data at any time (subject to legal requirements).

6. Your Rights Under GDPR

If you are a resident of the European Economic Area (EEA) or UK, you have the following rights regarding your personal data:

6.1 Right of Access

You have the right to request copies of your personal data that we hold.

6.2 Right to Rectification

You have the right to request correction of inaccurate or incomplete personal data.

6.3 Right to Erasure

You have the right to request deletion of your personal data in certain circumstances.

6.4 Right to Restrict Processing

You have the right to request restriction of processing of your personal data.

6.5 Right to Data Portability

You have the right to request transfer of your data to another organization or directly to you.

6.6 Right to Object

You have the right to object to processing of your personal data for marketing purposes.

6.7 How to Exercise Your Rights

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.

7. Cookies and Similar Technologies

We use cookies and similar technologies to enhance your browsing experience. For detailed information about our cookie usage, please refer to our Cookie Policy.

7.1 Cookie Management

You can control cookie settings through our cookie preference center or your browser settings. Note that disabling certain cookies may affect website functionality.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

8.1 Security Measures

  • SSL encryption for data transmission
  • Secure server infrastructure
  • Regular security updates and patches
  • Access controls and authentication
  • Regular security assessments

8.2 Data Breach Response

In the unlikely event of a data breach, we will notify affected individuals and relevant authorities within 72 hours, as required by GDPR.

9. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by:

  • Posting the updated policy on our website
  • Updating the "Last modified" date
  • Sending email notifications for significant changes

We encourage you to review this policy periodically to stay informed about how we protect your information.

10. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us:

Cyber Echo

Address:
Burrell's Walk
Cambridge CB3 9DR
United Kingdom

Email: [email protected]
Phone: +44 1223 352500

Data Protection Officer

For specific data protection concerns, you may contact our Data Protection Officer at [email protected].

Cyber Echo

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Contact Info

Address:
Burrell's Walk
Cambridge CB3 9DR
United Kingdom

Phone:
+44 1223 352500

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